Shipping Policy

Last Updated: January 12, 2026

Diamond Finish Auto Care™ is committed to processing and delivering your order efficiently and securely. Please review the information below regarding shipping timelines, rates, and policies.

Shipping Location

All orders ship from Florida, United States.

Shipping Availability

We currently ship within the United States only.
International shipping is planned for the future.

We do not ship to P.O. Boxes.

Order Processing Time

Orders are processed within 1–3 business days, excluding weekends and holidays.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.

Please note that processing times may be extended during high-volume periods, product launches, or pre-order events.

Shipping Rates

We offer free standard shipping on all orders over $25 within the United States.

Orders under $25 may incur standard shipping charges calculated at checkout.

Expedited shipping options are available at checkout for an additional cost.

Shipping fees, including expedited services, are non-refundable.

Estimated Delivery Time

Standard delivery typically arrives within 7–10 business days after shipment, depending on destination and carrier performance.

Delivery timelines are estimates and may be impacted by:

• Carrier delays

• Weather conditions

• Peak shipping seasons

• Service disruptions outside our control

Tracking Information

All shipped orders include tracking information. Customers are responsible for monitoring tracking updates and ensuring secure delivery at the shipping address provided.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you need to update your shipping address, contact us immediately at support@diamondfinishautocare.com. Address changes can only be made before an order has been processed and shipped.

Once an order has been shipped, we are unable to reroute or modify the destination.

Lost or Delayed Shipments

If your package appears delayed or lost in transit, please contact us. We will file a claim with the carrier on your behalf when appropriate.

Carrier investigations must be completed before a replacement or refund is issued.

Delivered but Not Received

If tracking indicates your package was marked “Delivered” but you did not receive it:

• Customers must file a claim directly with the shipping carrier.

• We will assist by providing shipment documentation if needed.

• Carrier-provided insurance coverage applies up to the carrier’s limits.

We recommend shipping to a secure address to avoid theft.

Shipping Insurance

All shipments include standard carrier-provided insurance coverage, subject to the carrier’s terms and limits.

Pre-Orders

Pre-order shipping timelines are estimated and provided on each product page. Customers will be notified of any changes via email or SMS.