CONTACT US
Contact Us
For support, warranty claims, sponsorship inquiries, or general questions:
📧 support@diamondfinishautocare.com
📍 1980 N Atlantic Ave, 2nd Floor, Cocoa Beach, FL 32931
🕘 Monday–Friday, 9:00 AM – 4:00 PM EST
In-person visits by appointment only.
Information & Policies
PRIVACY POLICY
Last Updated: January 12, 2026
Diamond Finish Detailing LLC (“Company,” “we,” “us,” or “our”), operating under the brand name Diamond Finish Auto Care, respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect the following information when you interact with our website or services:
- Name
- Email address
- Phone number
- Shipping and billing address
- Order history
- Reviews, photos, or videos submitted
- Communications with customer support
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate order updates and support requests
- Send marketing emails or SMS messages (you may opt out at any time)
- Improve our products, services, and customer experience
- Prevent fraud and ensure website security
SMS & Email Marketing
By providing your email address or phone number, you consent to receive marketing and transactional communications. Message and data rates may apply. You may unsubscribe at any time by following the instructions in the message or contacting us directly.
Cookies & Third-Party Services
While we do not intentionally deploy custom tracking software, our website operates on Shopify and uses third-party apps and services (such as payment processors, analytics, and marketing tools) that may collect data through cookies or similar technologies.
Sharing Your Information
We do not sell your personal data. Information may be shared only with trusted third parties necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Email and SMS platforms
- Website and analytics providers
Data Security
We implement reasonable administrative and technical safeguards to protect your information. However, no online transmission is 100% secure.
Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at:
📧 support@diamondfinishautocare.com
Geographic Scope
We currently sell and operate only within the United States.
REFUND & RETURN POLICY
Last Updated: January 12, 2026
30-Day Return Policy
We accept returns within 30 days of delivery for items that are:
- Unused
- Unopened
- In original packaging
If you simply no longer want the product, you may return it within this window.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- We recommend using a trackable shipping service
Non-Refundable Items
- Used products
- Opened products
- Items showing signs of misuse, abuse, drops, or improper care
- Clearance or final sale items (if applicable)
Manufacturer Defects
If an item arrives defective or fails due to a manufacturer issue:
- Claims are reviewed case-by-case
- Photo or video proof is required
- If approved, we may cover return shipping or provide a replacement/refund
Jet Fan – 1-Year Manufacturer Warranty
The Diamond Finish portable jet fan is backed by a one-year manufacturer warranty from the date of delivery.
If the jet fan:
- Stops functioning under normal use
- Shows no signs of abuse, drops, water damage, or misuse
We will, at our discretion:
- Replace the product or
- Issue a refund to the original payment method
Proof of defect (photo or video) is required.
Refund Processing
Approved refunds are issued to the original payment method within a reasonable processing time after inspection.
SHIPPING POLICY
Last Updated: January 12, 2026
Shipping Location
All orders ship from Florida, United States.
Shipping Area
We currently ship within the United States only.
Processing Time
Orders are processed within 1–4 business days, excluding weekends and holidays.
Carriers
We ship using trusted U.S. carriers, including:
- USPS
- UPS
- FedEx
Orders fulfilled through third-party sales channels may be shipped via equivalent carriers.
Shipping Rates
- Standard shipping is included with all products
- Expedited shipping options are available at checkout for an additional cost
Carrier Delays & Lost Packages
Once a package is handed off to the carrier, delivery timelines are outside of our control. We are not responsible for:
- Carrier delays
- Weather disruptions
- Lost or stolen packages marked as delivered
We will assist customers in filing claims where applicable.
TERMS OF SERVICE
Last Updated: January 12, 2026
By accessing or using this website, you agree to the following terms.
Products & Intended Use
Our products are marketed for automotive, motorcycle, RV, and general utility use. Results may vary depending on application and user technique. We make no guarantees beyond the intended functionality of each product.
No Guarantees
All products are provided “as is.” We do not guarantee specific outcomes or results.
Limitation of Liability
Diamond Finish Detailing LLC shall not be liable for indirect, incidental, or consequential damages arising from product use or website access.
Right to Refuse Service
We reserve the right to:
- Refuse service
- Cancel orders
- Limit quantities
- Suspend accounts
at our sole discretion.
Arbitration
Any disputes arising from the use of this website or our products shall be resolved through binding arbitration, except where prohibited by law.
Governing Law
These terms are governed by the laws of the State of Florida.
CONTACT INFO
Diamond Finish Auto Care
Operated by Diamond Finish Detailing LLC
📍 Address:
1980 N Atlantic Ave, 2nd Floor
Cocoa Beach, FL 32931
📧 Email (Primary Contact):
support@diamondfinishautocare.com
📞 Phone:
321-405-4320 (optional contact)
🕘 Support Hours:
Monday – Friday
9:00 AM – 4:00 PM (EST)
🏢 In-Person Visits:
By appointment only